HR Team Lead (Shared Services / Changi Airport)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consulting firm is seeking an HR Team Lead for their operations at Changi Airport. The successful candidate will manage a shared services team, ensuring effective HR operations and compliance with policies. Responsibilities include overseeing onboarding, auditing team performance, and analyzing data for improvements. Candidates should have a degree and 3-4 years of HR experience, alongside strong leadership and multitasking skills.

Qualifications

• 3-4 years of HR administrative experience required.
• Experience leading a team is necessary.
• Ability to work independently and manage ambiguity.

Responsibilities

• Oversee shared services team and HR operations.
• Ensure compliance with operational procedures and policies.
• Coordinate onboarding and offboarding processes.
• Bridge communication with internal and external stakeholders.
• Analyze data for operational improvements.
• Manage manpower planning and resource updates.

Skills

Time management

Leadership

Multitasking

Analytical skills

Proficiency in Microsoft Office

Education

Degree graduate

Job description

Overview

HR Team Lead (Shared Services / Changi Airport). P-Serv is partnering our Client, a leading name in the aviation industry, and we are looking for the right talent to be part of the HR team!

Responsibilities

• Manage and oversee the shared services team comprising People Operations, People Development and Payroll Operations, and oversee overall daily HR operations to ensure efficiency, quality service deliverables and accountability.
• Ensure the team adheres to operational procedures, policies, standards and deliverables requirements, including regular supervisory audits on the team’s compliance and performance.
• Coordinate onboarding and offboarding with relevant stakeholders, including timely clearance completion, planning and overseeing knowledge transfer training/orientation programmes, and handover-takeover activities with Senior HR Executive.
• Bridge the team with internal/external stakeholders to support deliverables within set SLAs and KPIs, including attending weekly/monthly high-level meetings, preparing monthly reports, conducting quarterly performance measurements, and performing quarterly operations team performance audits as required.
• Provide operational support for team members and foster a positive, motivating environment that reflects the organization's values, including weekly and monthly team meetings, development and monitoring of team competencies, real-time coaching, and gathering feedback to identify and resolve issues.
• Analyze statistical data and reports to identify operational issues and areas for improvement, develop recommendations with team members and stakeholders, and update Standard Operating Procedures.
• Manage manpower planning to meet operational needs and provide timely updates on short/long-term resource requirements; administer P-Serv administration requirements and execute cross-functional knowledge transfer training and development of current and future portfolios.
• Collaborate with stakeholders to provide operational workflow/requirements for new system launches or changes, and participate in system enhancements such as User Acceptance Testing when required.
• Provide timely support and assist with other ad-hoc duties when required.

Qualifications

• Minimum Degree graduate with 3-4 years of HR administrative experience.
• Able to multitask and demonstrate good time management with the ability to prioritise tasks.
• Have prior experience leading a team.
• Able to work with ambiguity and constant changes.
• Independent thinker with the ability to quickly sort through information and develop appropriate solutions.
• Proficient in Microsoft Office and Outlook.
• Location: Changi Airport.

We regret to inform you that only shortlisted candidates shall be contacted.

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