HR Associate & Global LMS & HR Operations

INSITE PERFORMANCE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A multinational organization based in Singapore is seeking an HR Operations Specialist to administer the Learn365 LMS and support local HR functions. You will create e-learning content, generate training metrics reports, and maintain HR documentation while assisting onboarding and offboarding processes. The role requires a degree in HR or a related field, along with 1–3 years of HR experience, strong communication skills, and a commitment to learning technologies. Competitive compensation is offered, reflecting experience and qualifications.

Benefits

Competitive salary

Dynamic international environment

Qualifications

• 1–3 years' experience in HR or learning & development roles.
• Exposure to a learning management system is preferred.
• Experience in a regional or global environment is advantageous.

Responsibilities

• Administer Learn365 LMS and track training metrics for Singapore.
• Create SCORM-compliant e-learning modules from training materials.
• Generate weekly and monthly reports from Learn365.
• Maintain HR document library and ensure compliance.
• Support the onboarding process for new hires in Singapore.

Skills

Microsoft 365 Integration

Strong written and verbal communication in English

Data privacy awareness

Detail-oriented and organized

Excel/Sheets skills

Education

Diploma or Bachelor's degree in Human Resources or related field

Tools

Learn365

Power BI

Articulate Storyline

Job description

Key Responsibilities

This role supports global learning and local HR operations, with a primary focus on administering the Learn365 LMS, managing training content, and tracking training metrics across Matmarket Group companies, while handling day‑to‑day HR support for Singapore and advising a contact in Korea. The position works closely with IT and Associate Directors of HR in the US, China, and Vietnam.

LMS Administration

• Administer the Learn365 LMS globally, including user setup, role management, course assignments, learning paths, and catalog maintenance.
• Create and update courses, training plans, and learning paths in Learn365, including assigning catalogs, due dates, recertification rules, and target audiences.
• Enroll users in training, manage groups and permissions, and process routine requests (e.g., add new joiners to onboarding paths, remove leavers).
• Monitor Learn365 dashboards daily to check course assignment status, new enrollments, overdue training, and system alerts.
• Troubleshoot common user issues (login/access, course launch problems, completion recording) and escalated technical problems to IT or the vendor.
• Maintain catalog content by retiring outdated courses, updating descriptions, tags, languages, and verifying all links and media function correctly.

Digital Training Content Creation

• Convert onboarding and IT skills training materials (PowerPoint, PDFs, recorded demos) into SCORM‑compliant e‑learning modules using authoring tools.
• Build basic quizzes, assessments, knowledge checks, and completion rules for IT skills and onboarding modules.
• Develop new digital learning content in collaboration with IT subject‑matter experts and Associate Directors of HR, ensuring content meets branding, compliance, and security standards.
• Validate content accuracy and ensure alignment with company data security and privacy messaging before publishing.
• Maintain a content backlog and update log for visibility across regional HR associates and the Korean contact.

Metrics, Reporting & Recognition Programs

• Generate standard weekly and monthly reports from Learn365 showing global completion rates by course and country, overdue mandatory training, and participation in optional learning.
• Prepare dashboards or summary slides for the CAO, Global IT Director, and Associate Directors of HR (e.g., completion status of top mandatory courses).
• Track eligibility and issuance of learning awards (badges, certificates, internal recognition) based on course completions and assessment scores.
• Monitor compliance training completion and follow up with managers and HR contacts to close gaps.
• Propose process improvements based on data insights to improve completion rates and reduce overdue training.

Document Management & Data Governance (Singapore + Korea Guidance)

• Maintain the Singapore HR document library (handbooks, policies, guidelines, templates) with proper version control, naming conventions, and access rights in line with company data security and retention policies.
• Coordinate distribution of new handbooks, policy updates, and guidelines in Singapore via LMS, email, intranet and record employee acknowledgments where required.
• Work with IT and compliance teams to ensure HR and training files follow data retention schedules and privacy regulations (archiving, deletion cycles).
• Provide the Korean contact with templates, checklists, and step‑by‑step instructions for implementing similar document management and training delivery practices locally.

Day‑to‑Day HR Operations (Singapore & Matmarket Group)

• Support onboarding in Singapore: prepare documentation, coordinate system access, enroll new hires into mandatory onboarding and IT training in Learn365, and ensure completions within the first weeks.
• Process routine HR transactions (changes in personal data, reporting lines, job titles) and ensure alignment between HRIS, LMS, and document records.
• Respond to everyday HR queries from Singapore employees (leave, benefits basics, policies) and escalated complex issues to the CAO or regional Associate Directors.
• Coordinate timing and communication of global HR initiatives (engagement surveys, performance cycles, training campaigns) with Associate Directors in the US, China, and Vietnam.
• Manage offboarding coordination and ensure proper data cleanup and access removal across systems.

Requirements

• Education & Experience Diploma or Bachelor's degree in Human Resources, Business, Information Systems, Education, or related field.
• 1–3 years' experience in HR, HR operations, or learning & development roles.
• Exposure to a learning management system (ideally Learn365 or other Microsoft 365–integrated LMS) is strongly preferred but not required; willingness to learn LMS administration is essential.
• Experience in a regional or global environment and in a technology‑enabled organization is advantageous.

Skills & Competencies

• Strong interest in HR, learning and development, and digital tools; comfortable working at the intersection of HR and IT.
• Basic understanding of SCORM standards and e‑learning content development; experience with authoring tools (Articulate Storyline, Adobe Captivate, etc.) or willingness to learn is valuable.
• Solid Excel/Sheets and general data skills for building reports and dashboards; familiarity with Power BI or similar tools is a plus.
• Strong written and verbal communication skills in English; ability to write clear how‑to guides and training communications.
• Detail‑oriented, well‑organized, and able to manage multiple projects and stakeholders across time zones and geographies.
• Awareness of data privacy and information security principles; familiarity with data retention or compliance requirements in Singapore is advantageous.
• Cross‑cultural collaboration skills and comfort working with colleagues across the US, China, Vietnam, Korea, and Singapore.

Compensation & Benefits

SGD 5,000 – 5,500 per month (approximately SGD 60,000 – 66,000 per annum), depending on experience, qualifications, and internal pay structures.

About the Role

This is a unique opportunity to make a direct impact on organizational learning and employee experience at a global scale while supporting a dynamic, multinational environment. The successful candidate will be resourceful, detail‑oriented, and excited about bridging HR and technology to enable better employee outcomes.