Housekeeping Administrator

RAFFLES; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Housekeeping Administrator to ensure smooth operations of the Housekeeping department. The ideal candidate will coordinate communications between guests and staff, manage lost and found records, and uphold high service standards. If you have strong communication skills, a proactive attitude, and a commitment to excellence, this position at a prestigious establishment offers exciting opportunities for growth and development.

Benefits

5-day Work Week

Duty meals provided

Colleague discounts at Accor Hotels

Flexible benefits including dental and optical

Medical and wellness benefits

Comprehensive insurance coverage

Career development opportunities

Holistic learning and development

Qualifications

• Post-Secondary Education required.
• Good command of English in both writing and speaking essential.
• Proficient in computer skills necessary.

Responsibilities

• Coordinate back-end operations of the Housekeeping department effectively.
• Ensure smooth handover of daily activities to the next shift.
• Monitor guest requests and ensure they are fulfilled timely.

Skills

Good command of written and spoken English

Good computer skills

Good interpersonal skills

Flexible and able to embrace change

Service-oriented with attention to detail

Education

Post-Secondary Education

Job description

Job Description

The Housekeeping Administrator is responsible for coordinating the Housekeeping department’s back-end operations by ensuring ongoing exchange and follow-up of information and requests between residents and guests, colleagues and other departments. The Housekeeping Coordinator carries the responsibilities of managing FCS, lost and found records, and clear documentation at the storage areas along with other administrative duties wherever deemed necessary.

Primary Responsibilities

• Responsible for Housekeeping office operations in a timely, organized fashion.
• Ensures seamless coordination in communicating information to relevant sections in accordance with the hotel’s Standard Operating Procedures (SOP).
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics.
• Receives, records and stores lost and found properties following the established lost and found procedure.
• Ensures accurate update of room status into the Property Management System (PMS) and investigates discrepancies, if any.
• Maintains key control and follows established key control procedure.
• Monitors linen runner activities and productivity.

Creates a welcoming experience that meets residents’ and guests’ expectations

• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Prepares amenities for VIPs and any special setup required in suites.
• Monitors Royal Service requests and ensures requests are closed on time as per standards.
• Updates guest profiles into PMS as per received preferences for future references.
• Monitors “Do Not Disturb” rooms and follows the established procedure.

Prepares daily operation needs

• Ensures smooth handover of daily activities to the next shift.
• Updates bulletin boards with pertinent information.
• Prepares sufficient amounts of guest supplies daily prior to the end of shift.
• Assists the Assistant Manager with inventories, linen supplies, etc.
• Liaises with Engineering regarding maintenance repairs and out–of–order rooms.
• Undertakes and manages the Rooms Reconciliation tasks independently.

Involvement as a member of both the Housekeeping and the Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support Accor’s Corporate Social Responsibility program.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Shows care for assigned work areas by organising and maintaining the office and work areas in pristine condition throughout and at the end of each shift.
• Ensures that all equipment used is clean and kept in good working condition at all times.
• Organises own workflow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Understands the difference in guest hierarchy and different room categories.
• Attends and contributes to colleague meetings and any other related activities.
• Undertakes and performs any additional duties as assigned by managers.

Qualifications

Candidate Profile

Knowledge and Experience

• Post-Secondary Education.
• Good command of written and spoken English.
• Good computer skills.

Competencies

• Good interpersonal skills with multi-cultural awareness and able to work alongside a team of colleagues from different cultures.
• Responsible self-starter capable of handling multi‑faceted tasks.
• Service‑oriented with an eye for details.
• Flexible and able to embrace and respond to change effectively.
• Able to work efficiently and independently under pressure in a dynamic environment while still contributing to the team.
• Self‑motivated and energetic.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5‑day Work Week.
• Duty meals are provided.
• Colleagues’ discount and/or preferential room rates at worldwide Accor Hotels.
• Flexible benefit – Dental / Optical / Vacation expenses / Children’s education.
• Medical and wellness benefit.
• Comprehensive insurance coverage.
• Local / overseas career development & growth opportunities.
• Holistic learning and development opportunities.