Hotel Ops Lead: Guest Experience & Efficiency (5‑Day Week)

SWIFT SEARCH GLOBAL PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A modern lifestyle boutique hotel in Singapore seeks a Hotel Operation Executive to oversee daily operations and enhance guest experiences. Responsibilities include managing Front Office and Housekeeping, ensuring customer satisfaction, and training staff. Candidates should have 3-5 years of hospitality experience, along with excellent communication and organizational skills. Experience with hotel management software is a plus. Join our welcoming and dynamic team to thrive in the hospitality sector.

Benefits

5-day work week (shift-based, including weekends)

Basic salary + Meal Allowance + Variable Bonuses

Friendly, modern hospitality environment

Qualifications

• 3-5 years of hospitality experience in hotel, co-living, Airbnb, or similar.
• Flexible to work shifts and weekends.
• Independent and able to train team members on service standards.

Responsibilities

• Oversee daily hotel operations across Front Office & Housekeeping.
• Manage daily arrivals, departures, and room readiness.
• Review hotel reports and ensure accuracy of guest payments.
• Handle guest feedback and resolve issues promptly.

Skills

Hospitality experience

Excellent communication

Organisational skills

Adaptability

Confidence

Tools

CloudBeds

Opera

OTA management

Job description

A modern lifestyle boutique hotel in Singapore seeks a Hotel Operation Executive to oversee daily operations and enhance guest experiences. Responsibilities include managing Front Office and Housekeeping, ensuring customer satisfaction, and training staff. Candidates should have 3-5 years of hospitality experience, along with excellent communication and organizational skills. Experience with hotel management software is a plus. Join our welcoming and dynamic team to thrive in the hospitality sector.