Hotel Guest Relations Officer

HOTEL ROYAL LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hotel in Singapore is seeking a Guest Relations Officer to assist the Front Office Manager. Responsibilities include addressing guest enquiries, assisting with check-ins and check-outs, and ensuring service quality. Ideal candidates should have a certificate in hotel accommodation and at least two years of experience in hospitality, along with strong customer service skills.

Benefits

Annual Wage Supplement

Outpatient medical benefits

Dental benefits

Other benefits

Qualifications

• At least two years of relevant working experience in the hospitality industry.
• Ability to work independently and as part of a team.

Responsibilities

• Attend to guests' enquiries and complaints.
• Assist in check in and check out when needed.
• Escort guests to their allocated rooms and show amenities.
• Check lobby elevators and ensure areas are not overcrowded.
• Assist in billing guests' invoices.
• Ensure availability of Bell hops and Doorman for luggage transfer.
• Perform other ad-hoc duties as assigned by HOD.

Skills

Customer oriented

Good working attitude

Ability to work independently and in a team

Independence

Education

Certificate in Hotel Accommodation from SHATEC or any private training institute

Job description

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

• Attend to guests enquiries, complaints and follow up on the complaints made by guests.
• Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.
• Escort guests to their allocated guest rooms and show them the amenities in the room.
• Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.
• Assist in the billing of guests invoices.
• Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.
• Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

• Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.
• At least two (2) years of relevant working experiences in the hospitality industry.
• Customer oriented and with good working attitude.
• Able to work independently and as well as a team.

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.