Hotel Front Office Leader: Guest Experience & Operations

LABRADOR HILL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a candidate to oversee Front Office operations and the Housekeeping Department. Responsibilities include developing operational policies, conducting training, ensuring guest satisfaction, and managing work schedules. The ideal candidate will mentor the team and uphold service excellence standards, while maintaining cleanliness and reporting performance indicators. This is a key role in maintaining high operational standards.

Responsibilities

• Develop, review and update policies and procedures for Front Office operations.
• Conduct and support ongoing training programs for the team.
• Ensure high standards of work performance and grooming.
• Proactively handle guests’ feedback and ensure satisfaction.
• Plan and prepare work schedules and manage staffing against occupancy.

Job description

A hospitality company in Singapore is seeking a candidate to oversee Front Office operations and the Housekeeping Department. Responsibilities include developing operational policies, conducting training, ensuring guest satisfaction, and managing work schedules. The ideal candidate will mentor the team and uphold service excellence standards, while maintaining cleanliness and reporting performance indicators. This is a key role in maintaining high operational standards.