Hotel Front Desk Specialist — Guest Experience (4/2 Shifts)

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel management recruitment agency in Singapore is seeking a Receptionist to provide excellent check-in and check-out services. Responsibilities include handling guest complaints, managing reservations, and coordinating with other departments to ensure a high level of service. The ideal candidate should have strong customer service skills and a proactive approach to hospitality. This position requires working 4 days on and 2 days off with shifts from 7am to 7pm or 7pm to 7am.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Carry out completion of the registration process by retrieving and inputting information.
• Handle and resolve guest complaints and special requests professionally.
• Ensure adherence to hotel policies at the Hotel Reception counters.
• Handle enquiries and reservations via various channels.
• Perform front desk cashier duties properly.
• Prepare shift reports for submission to accounts.
• Coordinate with other departments in hotel operations.
• Maintain high standards of service and hospitality.

Job description

A hotel management recruitment agency in Singapore is seeking a Receptionist to provide excellent check-in and check-out services. Responsibilities include handling guest complaints, managing reservations, and coordinating with other departments to ensure a high level of service. The ideal candidate should have strong customer service skills and a proactive approach to hospitality. This position requires working 4 days on and 2 days off with shifts from 7am to 7pm or 7pm to 7am.