Hotel Front Desk Agent

HOTEL ROYAL LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Desk Agent to assist guests during check-in and check-out, offer excellent customer service, and resolve inquiries. Candidates should have a relevant diploma in hotel operations or hospitality management and possess 1-2 years of experience in similar roles. The position requires excellent communication skills to ensure guest satisfaction and a welcoming environment, while also assisting with luggage and guiding guests to their rooms.

Benefits

Annual Wage Supplement

Outpatient medical benefits

Dental benefits

Other benefits

Qualifications

• 1-2 years of relevant experience in hospitality, tourism, or retail industries.
• Ability to listen and resolve guests' problems or inquiries.

Responsibilities

• Attend and serve guests during check-in and check-out.
• Provide excellent customer service to meet guests' needs.
• Escort guests to their allocated rooms and show amenities.
• Assist in carrying luggage for guests.
• Resolve problems and inquiries presented by guests.

Skills

Excellent communication skills

Interpersonal communication

Education

Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management

Job description

JOB SCOPE

The Hotel Front Desk Agent will assist in attending and serving the section which he/she is been assigned.

JOB RESPONSIBILITIES

1. Responsible to attend, serve and assist the guests in their esquires and/or services needed in checking in and checking out.
2. Provide excellent guest and or customer service to ensure that the guests/customers needs and wants are attended.
3. Escort guests to their allocated guests rooms and show them the amenities in the rooms.
4. Assist in carrying their luggage and/or hand-carried luggage to their rooms and/or to the lobby areas for checking out.
5. Good interpersonal communication skills is needed to be able to listen and resolve problems and/or inquiries put forth by the guests/customers.

JOB REQUIREMENTS

• Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management.
• Possess one (1) or two (2) years of relevant working experiences in the service industries such as hospitality, tourism and retail industries.
• Possess excellent communication skills and able to build up

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.