Helpdesk Support Engineer | Bank | 3-month Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a technology support specialist to provide vital onsite services and oversee end-user support. This role involves managing technology projects, responding to incidents, and collaborating with global teams. Ideal candidates have 3-5 years of experience in user support, proficiency in Windows OS and M365, and a commitment to delivering quality service. This position offers an opportunity to work in a dynamic environment with a focus on operational efficiency.

Qualifications

• 3 - 5 years of experience in technology end-user support.
• Committed to delivering quality service to clients.
• Ability to effectively perform in high-pressure situations.

Responsibilities

• Provide essential support for ongoing technology projects.
• Deliver onsite technology services for end-users.
• Respond to technology support during incident management.
• Administer and manage support processes and procedures.
• Collaborate with global peers to improve operational efficiency.

Skills

Windows OS environment

M365 environment

Mobile device support

Video conferencing systems

SCCM

Active Directory

Remote support tools

ServiceNow ticketing system

Virtual desktop applications

Multi-tasking

Education

Degree in related discipline

Job description

Job Scope

• Provide essential support for ongoing technology projects and initiatives such as office relocation and others.
• Provide and deliver onsite technology services for end-users on all technology-related activities – primarily hardware reimaging, deployment, and maintenance, as well as software installation and support within the SLA.
• Respond to technology support required during incident management, including impact analysis, end user engagement and on‑call support.
• Update existing knowledge base for commonly encountered issues with specific root cause and mitigation measures.
• Support room video conferencing system, client meetings, and large‑scale business events.
• Provide smart‑hands assistance for infrastructure services including network and server support which includes early morning and/or weekend support whenever necessary.
• Manage technology support for employee onboarding and offboarding activities including technology orientation.
• Engage with technology vendors for support and assistance of production applications, hardware, and customer‑specific operations.
• Administer and manage support processes and procedures, keeping them organized and well maintained especially asset movement, inventory management and regular asset attestations.
• Collaborate with the global peers to identify and implement deliverables to improve operational efficiency.
• Regularly maintain equipment which are off network through established standard operating procedures.
• Contribute to the achievement of team objectives.

Job Qualifications

• Degree in related discipline or equivalent work experience required.
• 3 - 5 years of experience in technology end‑user support (desk side support)
• Excellent in Windows OS environment, M365 environment, OSX platform and mobile device support including Intune Mobile Device Management.
• Experience in using video conferencing systems, SCCM, active directory, and remote support tools.
• Experience in virtual desktop and other Citrix based applications.
• Experience using ServiceNow ticketing system.
• Experience in end user support in the financial services industry is a plus.
• Ability to multi‑task, prioritize and effectively perform in a high‑pressure situation such as urgent issues and facing distressed users.
• Committed to deliver quality service to clients.
• Experience working as part of global technology support team such as helpdesk and deskside support is advantageous.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [e-mail] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy