Helpdesk Associate Technical Troubleshooting

NTT Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A global technology services provider is seeking a Helpdesk Associate - Technical Troubleshooting in Singapore. The role requires monitoring live dashboards, providing technical support, and quality analysis on service delivery. Candidates should have a university education, preferably a technical degree, strong communication skills, and fluency in English. This position mandates in-office work and flexibility to work night shifts. In-depth analysis and problem-solving skills are crucial. Opportunities for professional growth exist within this esteemed company.

Qualifications

• University education, preferably a technical degree, or Microsoft certifications.
• Awareness of Microsoft Operating Systems local and Hybrid administration.
• Experience of providing Hybrid IT support is an advantage.
• Good reporting abilities.
• Ability to analyze and solve problems using troubleshooting skills.
• Excellent communication and customer service skills.
• Fluency in English language.
• Work from office is mandatory.
• Flexibility to work in night shifts.

Responsibilities

• Live dashboard monitoring and reporting.
• Quality analysis on service delivery aspects.
• In-depth analysis of service delivery components.
• Management Information Presentations.
• Acting as coach and escalation point for colleagues.
• Providing technical guidance on problem resolution.
• Liaising between customers and departments to resolve issues.

Skills

Technical degree or Microsoft certifications

Microsoft Operating Systems awareness

Hybrid IT support experience

Reporting abilities

Problem-solving skills

Communication skills

Customer service skills

Fluency in English

Education

University education

Job description

Overview

Location: Noida, IN
Req ID: 352602

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Role

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Live dashboard monitoring, reporting & workflow allocation
• Quality analysis on agreed aspects
• Trending and in-depth analysis on service delivery components
• Management Information Presentations
• Acts as coach & an escalation point for less experienced colleagues
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Qualifications / Key Skills

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Good reporting abilities
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language
• Work from office is mandatory
• Flexibility to work in night shifts

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Work Arrangements & Accessibility

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.