Healthcare Support Specialist: Patient Care & Booking

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A healthcare service provider in Singapore seeks a Customer Support Associate to join their contact centre team. This role involves being the first point of contact for patients, addressing appointment requests and inquiries via calls, emails, and live chat. Candidates should have at least 1 year of customer service experience, possess excellent communication skills, and be comfortable multitasking in a dynamic environment. The role offers standard office hours with an alternate Saturday requirement and a supportive team culture.

Qualifications

• Minimum 1 year of customer service or call centre experience, preferably in healthcare.
• Strong service mindset with good listening skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle patient and customer enquiries through calls, emails, and live chat.
• Provide accurate information and maintain service quality standards.
• Liaise with departments to resolve issues promptly.

Skills

Excellent communication

Customer service skills

Problem-solving skills

Team player

Computer literacy

Education

GCE ‘O’/‘A’ Level or Diploma

Job description

A healthcare service provider in Singapore seeks a Customer Support Associate to join their contact centre team. This role involves being the first point of contact for patients, addressing appointment requests and inquiries via calls, emails, and live chat. Candidates should have at least 1 year of customer service experience, possess excellent communication skills, and be comfortable multitasking in a dynamic environment. The role offers standard office hours with an alternate Saturday requirement and a supportive team culture.