Healthcare Contact Center Team Leader

National University Polyclinics; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

An esteemed healthcare institution in Singapore is seeking a Service Team Leader to ensure operational efficiency and customer satisfaction within its Contact Centre. The ideal candidate will have a diploma and 2-3 years of experience in healthcare or contact centre environments, along with strong interpersonal and communication skills. Join us to lead a dedicated team in a dynamic service-oriented role.

Qualifications

• At least 2 - 3 years of experience in the healthcare industry or contact centre.
• 2 years of experience in leading a team.
• Competent in using computer software and applications.

Responsibilities

• Monitor performance and manage resources.
• Prepare statistics and reports.
• Execute new workflows and changes.
• Supervise performance of Customer Service Associates.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Multi-tasking

Ability to work under pressure

Education

Diploma in any discipline

Job description

An esteemed healthcare institution in Singapore is seeking a Service Team Leader to ensure operational efficiency and customer satisfaction within its Contact Centre. The ideal candidate will have a diploma and 2-3 years of experience in healthcare or contact centre environments, along with strong interpersonal and communication skills. Join us to lead a dedicated team in a dynamic service-oriented role.