Healthcare Contact Center Specialist — Appointment & Support

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Customer Service Associate for their Group Contact Centre. The role involves delivering excellent service by addressing inquiries, booking appointments, and coordinating with departments. Candidates should hold a diploma, with fresh graduates encouraged to apply. Excellent communication skills in English are essential. This position requires adaptability and the ability to work in a fast-paced environment, including rotating shifts.

Qualifications

• Fresh graduates are welcomed.
• 1 to 2 years’ experience in healthcare industry preferred.
• Pleasant personality with good interpersonal skills.

Responsibilities

• Deliver excellent customer service to callers.
• Provide timely information and assistance.
• Book or reschedule appointments.

Skills

Fluent English

Good interpersonal skills

Computer literacy

Education

Minimum Diploma in any discipline

Job description

A healthcare service provider in Singapore is seeking a Customer Service Associate for their Group Contact Centre. The role involves delivering excellent service by addressing inquiries, booking appointments, and coordinating with departments. Candidates should hold a diploma, with fresh graduates encouraged to apply. Excellent communication skills in English are essential. This position requires adaptability and the ability to work in a fast-paced environment, including rotating shifts.