Head of Technical Solutions

Vertiv Group; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading technology company in Singapore is looking for a Head of Technical Solutions to lead the pre-sales technical team. This role involves shaping technical strategy and overseeing project implementations while collaborating with sales and product teams. The ideal candidate should possess a strong technical background, excellent communication skills, and experience in strategic planning. This position offers full-time employment and plays a crucial role in bridging technical expertise with business outcomes.

Qualifications

• 8-12 years of relevant industry experience.
• Strong technical background in power and thermal solutions.
• Excellent executive-level presentation abilities.

Responsibilities

• Lead the pre-sales technical team for solution-oriented support.
• Drive technical vision to enhance customer satisfaction.
• Collaborate with regional teams on complex projects.

Skills

Strategic planning

Team management

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in Engineering

Tools

MS Office

AutoCAD

Job description

Vertiv is looking for a Head of Technical Solutions.

This role leads the pre‑sales technical team, shaping technical strategy to support sales and customer needs. It involves guiding solution design, overseeing PoCs and technical consultations, and working closely with Sales and Product teams. The manager mentors the team and acts as the key technical contact for the Singapore market.

Position Summary

The Head of Technical Solutions Singapore is responsible for leading, developing, and managing the local pre‑sales technical support team to deliver high‑quality, solution‑oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.

The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, PoC engagements, and technical consultations. By collaborating closely with Sales, Product Engineering, Bid Management, CTS, Project Management, and Service teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance satisfaction and accelerate growth.

Responsibilities

Leadership & Strategy

• Manages and develops the pre‑sales technical team
• Creates technical support strategies
• Sets team KPIs and objectives
• Aligns technical support with business goals
• Develops department budget and resources

Technical Operations

• Collaborates with regional teams such as Bid Management, CTS, and Product teams on complex or hyper‑scale projects
• Oversees all technical support activities
• Establishes technical processes and methodologies
• Reviews and approves complex technical solutions
• Manages escalations and critical issues

Business Development

• Works with sales leadership on strategic opportunities
• Develops technical partnerships
• Represents the company at high‑level industry events
• Influences product roadmap and strategy
• Drives consultant and customer technical engagement activity with consultants BDM

Team Development

• Recruits and builds the technical team
• Creates training and development programs
• Manages performance and career development
• Promotes knowledge sharing and best practices

Qualifications

• Bachelor’s degree or higher in Engineering (Electrical, Mechanical, or related field)
• 8-12 years of relevant industry experience with a strong technical background in power and thermal solutions
• Proficient in MS Office (Excel, Word) and AutoCAD
• Demonstrated skills in strategic planning and execution
• Strong business and financial acumen
• Excellent executive‑level presentation and communication abilities
• Proven leadership and team‑management experience
• Solid knowledge of electrical/mechanical systems and data‑center infrastructure
• Familiarity with critical power systems and industry standards

Key Competencies

• Highly disciplined, diligent, honest, and committed to service excellence
• Self‑driven, proactive, and able to work independently under pressure
• Strong interpersonal communication and problem‑solving skills
• Detail‑oriented with the ability to manage multiple tasks efficiently

Our core principles: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Strategic Priorities

• Customer Focus
• Operational Excellence
• High‑Performance Culture
• Innovation
• Financial Strength

Behaviors

• Own It
• Act With Urgency
• Foster a Customer‑First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv we are on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI, we design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base, and a global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/affirmative action employer. We promote equal opportunities for all in hiring, terms of employment, mobility, training, compensation and occupational health without discrimination by age, race, color, religion, creed, gender, pregnancy status (including childbirth, breastfeeding or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status), genetic information, citizenship status, national origin, protected veteran status, political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to [e-mail].

Employment Type: Full Time

Department / Functional Area: Sales

Experience: 8‑12 years

Vacancy: 1