Head of Retail: Lead Stores, Elevate Customer Experience

Cotton On Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global fashion retailer is seeking an experienced Head of Retail to champion the retail team and elevate the customer experience. The ideal candidate will have a strong understanding of retail leadership, customer experience, and the ability to develop and inspire high-performing teams. This role requires excellent analytical and communication skills, along with a commitment to fostering a positive team culture. The position is based in Singapore and offers various corporate benefits.

Benefits

50% off our Brands

Local & Global career growth

24/7 Wellness support

Discounts for you & your family

Performance incentives

Paid program for new parents

Qualifications

• Demonstrated experience in a similar Head of Retail or senior retail leadership role, preferably within Retail or Fashion.
• Ability to drive commercial results, including wage management and cost accountability.
• Experience partnering with cross‑functional teams.

Responsibilities

• Champion the retail team and elevate the customer experience.
• Lead team to drive performance through exceptional in-store execution.
• Coach leaders to make data-led decisions and uphold risk standards.

Skills

Retail leadership experience

Customer experience knowledge

Coaching and developing teams

Analytical skills

Strong communication skills

Problem-solving mindset

Education

Business Management degree

Job description

A global fashion retailer is seeking an experienced Head of Retail to champion the retail team and elevate the customer experience. The ideal candidate will have a strong understanding of retail leadership, customer experience, and the ability to develop and inspire high-performing teams. This role requires excellent analytical and communication skills, along with a commitment to fostering a positive team culture. The position is based in Singapore and offers various corporate benefits.