Head of Policy Development Trust and Safety

TikTok; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading social media platform is seeking a Head of Policy Development for Trust & Safety in Singapore. The role involves leading a global team to develop policies addressing user safety and content integrity. The ideal candidate should have over 5 years of experience in policy development, strong analytical and communication skills, and the ability to manage sensitive issues. This role is crucial in maintaining user trust and ensuring globally consistent policies. Comprehensive well-being support will be provided to employees.

Benefits

Comprehensive well-being programs

Collaborative and inclusive team culture

Qualifications

• Proven track record of developing and implementing global policy frameworks at scale.
• Deep understanding of Trust & Safety ecosystem and major policy challenges.
• Ability to build consensus with diverse cross-functional partners.

Responsibilities

• Lead the global team through policy lifecycle, defining principles for core issues.
• Build partnerships and collaborate with internal teams on policy effectiveness.
• Serve as the global escalation point for complex content safety issues.

Skills

Leadership

Policy Development

Crisis Management

Analytical Skills

Communication Skills

Education

5+ years experience in policy development

Job description

Global Operations

Head of Policy Development - Trust and Safety

Location: Singapore

Employment Type: Regular

Job Code: A251410

About the team

The Trust & Safety (T&S) Policy team is dedicated to fostering a safe, inclusive, and positive environment across our platforms. We develop, refine, and enforce community policies that guide user behavior and content creation, ensuring our global community can express themselves freely while being protected from harm. Our work is critical in maintaining user trust and platform integrity.

About the role

We are seeking an experienced and strategic leader to serve as the Head of Global Policy Development within our Trust & Safety organization. In this critical role, you will lead a global team of policy experts responsible for creating the principles, policies, guidelines, and educational materials that govern content and conduct across TikTok. Your team's mission is to develop nuanced, principled, and operationally viable policies addressing a wide spectrum of complex issue areas, from user safety to content integrity and platform abuse.

As the Head of Global Policy Development, you will be a key organizer, influencer, and subject matter expert, guiding your team to strike the right balance between mitigating harm and enabling expression. You will provide strategic leadership across the company, championing user safety and well-being, particularly for vulnerable groups, and ensuring our policies are globally consistent yet locally relevant.

Responsibilities

• Policy Development: Lead the global team through the entire policy lifecycle, defining overarching principles, frameworks, and taxonomies for core T&S issues (e.g., Child Safety, Hate Speech, Misinformation), and overseeing the creation of clear, actionable policies, guidelines, and educational materials.
• Stakeholder Management: Build strong partnerships and act as the central policy contact, collaborating closely with internal teams (Product, Engineering, Operations, Legal, Comms, etc.) to ensure policies are effective, feasible, and aligned with objectives, while effectively communicating rationale to all stakeholders, including leadership.
• Crisis Management: Serve as the global escalation point for complex, high‑profile, or emergency content safety issues, providing expert guidance and facilitating rapid, principled decision‑making under pressure, balancing safety, expression, legal risk, and public perception.
• Proactive Adaptation: Support transparency initiatives, engage with external experts and organizations, and stay abreast of global trends, emerging harms, platform risks, and relevant regulatory landscapes to proactively adapt policies.
• Team Leadership: Foster a high‑performing, collaborative, and inclusive team culture, manage cross‑team relations effectively, and continuously seek opportunities to optimize policy development, iteration, and implementation processes for greater efficiency and quality.

Minimum Qualifications

• 5+ years leading high‑performing, global teams and a proven track record developing/implementing global policy frameworks at scale.
• Deep understanding of the Trust & Safety ecosystem, major policy challenges (e.g., child safety, misinformation, hate speech), and experience navigating complex global legal, regulatory, and cultural nuances.
• Demonstrated ability to build consensus and collaborate effectively with diverse cross‑functional partners (ie: Legal, Product, Engineering, Operations, Communications); experience working directly with product and engineering teams to translate policy requirements into technical solutions.
• Exceptional analytical, problem‑solving, and communication skills (written/verbal), with the ability to articulate complex policy concepts persuasively to diverse audiences and leverage data for decision‑making.
• Proven ability to manage high‑stakes escalations, make sound, principled judgments under pressure, and balance competing priorities (ie: safety, expression, risk).

Preferred Qualifications

• Demonstrated ability to influence executive leadership and shape global strategy through compelling policy recommendations.
• Ability to thrive in a highly complex and matrix global organization.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence‑based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.