Head of Operations (Retail)

EXPONENT GLOBAL CONSULTING PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A fast-growing retail group in Singapore is seeking a Head of Operations to oversee retail operations across its multi-brand portfolio. The ideal candidate should have 15-20 years of experience in multi-site retail or consumer operations, with a proven track record in leading large store networks and driving sales growth. Responsibilities include optimizing store performance, delivering new store openings, and ensuring operational excellence. This role requires a hands-on leader with strong P&L ownership and a focus on execution excellence.

Qualifications

• 15-20 years of experience in multi-site, multi-brand retail or consumer operations.
• Proven track record leading large store networks and new store rollouts.
• Decisive and resilient operator who thrives on execution.

Responsibilities

• Own retail operations and business excellence across all brands and market.
• Drive sales growth, productivity, and store-level profitability.
• Lead flawless execution of visual merchandising, campaigns, and launches.

Skills

Hands-on leadership

Strong P&L ownership

KPI discipline

Entrepreneurial spirit

Execution excellence

Job description

The Employer is a fast-growing, multi-brand consumer retail group with a diverse portfolio across food, footwear เว้and apparel segments. The business is entering its next phase of expansion, with new brand/store launches and entry into new markets. It is seeking a hands-on, commercially astute retail operations professional to take full ownership of retail operations and execution excellence across selected markets in SE Asia.

Position: Head of Operations (Retail)
Location: Singapore
Reports to: CEO

Role & Responsibilities

As the principal Operating Leader sent bolt sow candidate will be fully accountable for end-to-end retail execution across a multi-brand, multi-store portfolio. He/She will translate brand and commercial strategies into disciplined operational delivery, ensuring consistent customer experience, strong financial'I performance, and operational readiness across all locations.

He/She will work closely with Brand, Commercial, Finance, and HR teams, while owning store operations, visual merchandising execution, new store openings, and people leadership.

A strong on-ground presence is essential, with regular store visits and direct engagement with field teams. This role is designed to professionalise, stabilise, and scale operations, allowing the CEO to step back from dayInformations.

Key Accountabilities include:

• Own retail operations and business excellence across all brands and market
• Drive sales growth, productivity, and store-level profitability
• Lead flawless execution of visual merchandising, campaigns, and launches
• Deliver new store openings on time, on budget, and to brand standards
• Build scalable SOPs, controls, and operating frameworks
• Develop a strong retail leadership bench and high-performance culture

Requirements

Ideal candidates will have:

• 15~20 years of experience in multi-site, multi-brand retail or consumer operations
• Proven track record leading large store networks and new store rollouts
• Strong P&L ownership, KPI discipline, and commercial judgment
• Hands-on, field-oriented leadership style. Entrepreneurial spirit.
• Experience in fast-paced, founder-led or high-accountability environments preferred
• Decisive, resilient operator who thrives on execution, sets high standards, and can balance brand nuance with operational rigor.