Head of Indoor Attractions Operations & Guest Experience

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wildlife park management company in Singapore is seeking an experienced operational manager to oversee the daily operations of its attractions. The ideal candidate will have a background in tourism or hospitality management and extensive experience in guest-facing roles. Responsibilities include staff management, ensuring customer satisfaction, planning operations, and maintaining safety protocols. This role requires a proactive attitude, strong communication skills, and the ability to manage multiple tasks efficiently.

Qualifications

• 5 to 8 years of experience in attraction industry in a supervisory role.
• Proven leadership and people management ability.

Responsibilities

• Oversee day-to-day operations and staff management.
• Ensure an exceptional guest experience and manage feedback.
• Develop and maintain Standard Operating Procedures.

Skills

Guest-facing service

Leadership

Communication skills

Organisational skills

Education

Diploma/Degree in Tourism/Hospitality Management

Job description

A wildlife park management company in Singapore is seeking an experienced operational manager to oversee the daily operations of its attractions. The ideal candidate will have a background in tourism or hospitality management and extensive experience in guest-facing roles. Responsibilities include staff management, ensuring customer satisfaction, planning operations, and maintaining safety protocols. This role requires a proactive attitude, strong communication skills, and the ability to manage multiple tasks efficiently.