Head of Customer Success, Transfer Solutions

MasterCard Worldwide; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A global financial services company is looking for a Manager of Customer Success in Singapore. This role involves managing key customer relationships and leading a team to enhance the customer experience with their innovative payment products. Successful candidates will have deep knowledge of the payments industry, strong sales experience, and excellent leadership skills. The objective is to build and maintain relationships, identify growth opportunities, and ensure customer satisfaction with Mastercard's services.

Qualifications

• Deep experience in the payments industry, including cross-border disbursements.
• Experience managing complex pricing and contract negotiations.
• Ability to form a strategic vision and communicate it effectively.

Responsibilities

• Grow relationships with key customers in AP and identify scaling opportunities.
• Open new use cases and markets.
• Cross-sell Mastercard services and recommend best practices.

Skills

Payments industry knowledge

Sales experience in complex products

Leadership skills

Effective communication

Customer relationship management

Education

Bachelor's degree

Master's degree preferred

Job description

A global financial services company is looking for a Manager of Customer Success in Singapore. This role involves managing key customer relationships and leading a team to enhance the customer experience with their innovative payment products. Successful candidates will have deep knowledge of the payments industry, strong sales experience, and excellent leadership skills. The objective is to build and maintain relationships, identify growth opportunities, and ensure customer satisfaction with Mastercard's services.