Head of Client Management

T+O+M; Singapore; Hybrid; SGD 100,000 - 125,000; Full time

Job summary

A leading financial firm in Singapore seeks a Regional Head of Client Coverage to spearhead sales, relationship management, and customer success initiatives. You will take full P&L responsibility and drive the 'Sales Strategy 2026' across the region. The ideal candidate has over 7 years of experience in financial services and excels in team leadership, regulatory compliance, and operational excellence. This role requires a high-performance mentality and strong revenue targets management.

Qualifications

• 7+ years of leadership experience in Fintech, Banking, or Wealth Management.
• Proven track record of exceeding P&L targets in regulated environments.
• Deep understanding of KYC/AML complexities.

Responsibilities

• Collaborate with Commercial Operations to refine strategies.
• Conduct one-on-ones to coach and remove obstacles for teams.
• Manage risks associated with high-profile client accounts.
• Foster a high-performance culture aligned with growth.

Skills

Leadership in multi-disciplinary teams

Revenue management

Operational excellence

Change management

Regulatory expertise

Job description

Are you a strategic leader capable of turning a global vision into regional reality? As the Regional Head of Client Coverage, you will own the end-to-end performance of our most critical client-facing functions: Sales, Relationship Management, and Customer Success.

In 2026, our goal is clear: dominate the high-net-worth retail market through operational rigor and elite client service. You will be the architect of this growth in your region, managing a full P&L and leading a multi-disciplinary team to execute our "Sales Strategy 2026."

The Strategic Mandate

• P&L Ownership: Full accountability for Total Annualized USD Revenue and net client acquisition.
• Narrow TAM Penetration: Directing resources toward our high-net-worth retail segments to maximize profitability.
• Operational Excellence: Partnering with Commercial Operations to enforce standardized SOPs and a strict RACI matrix.
• Client Lifecycle Leadership: Overseeing the entire journey from institutional onboarding to long-term retention and upsell.

Who You Are

• A Proven Leader: 7+ years of experience managing multi-disciplinary teams (Sales, RM, and CS) within Fintech, Banking, or Wealth Management.
• Revenue Driven: You have a track record of meeting or exceeding regional P&L targets in regulated financial environments.
• Change Agent: You excel at driving operational adoption. You don’t just suggest new processes; you mandate and coach them into the team’s DNA.
• Regulatory Expert: Deeply familiar with the complexities of onboarding, including KYC/AML requirements.

Your Responsibilities

• Strategy Syncs: Collaborating with the Manager of Commercial Operations to review regional performance dashboards and adjust tactics.
• Leadership Coaching: Conducting 1-on-1s with your Sales, RM, and CS leads to remove roadblocks and drive quota attainment.
• Risk Management: Reviewing the institutional onboarding pipeline and mitigating risks for high-profile client accounts.
• Culture Building: Reinforcing a high-performance culture aligned with our 2026 growth KRIs.

Success Metrics

• Revenue: Achieving the regional Total Annualized USD Revenue target.
• Growth: Specific expansion in the >$1k Client segment .
• Adoption: 100% regional compliance with new CCG Standard Operating Procedures (SOPs).
• Retention: Maintaining elite-level retention rates for high-value clients.

Technical & Work Requirements

• Remote-Ready: As a regional leader, you must have a dedicated professional workspace and high-speed internet.
• Equipment: Hardware must meet our minimal technical specifications for secure, high-stakes financial operations.
• Value Alignment: We hire leaders who lead by example and embody our core values of transparency and integrity.

FinTech