Hair Therapy Branch Manager — Lead KPIs & Team Growth

MTC CONSULTING PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A well-known beauty and wellness brand in Singapore is seeking a dedicated Operations Manager to lead a team and manage daily operations. The role involves achieving outlet KPIs, handling customer complaints, and training staff. Candidates should have a minimum of 3 years of relevant experience, be bilingual in Mandarin and English, and possess strong leadership skills. Attractive compensation package including base salary and commissions offered.

Qualifications

• Minimum 3 years of experience in relevant industry with proven KPI success.
• Bilingual in Mandarin and English to communicate with clients.

Responsibilities

• Lead and manage a team to achieve outlet KPIs and sales targets.
• Handle daily operations, including complaints and staff coaching.
• Train and develop staff for maximum performance.

Skills

Bilingual in Mandarin and English

Team leadership

KPI tracking and implementation

Customer service management

Job description

A well-known beauty and wellness brand in Singapore is seeking a dedicated Operations Manager to lead a team and manage daily operations. The role involves achieving outlet KPIs, handling customer complaints, and training staff. Candidates should have a minimum of 3 years of relevant experience, be bilingual in Mandarin and English, and possess strong leadership skills. Attractive compensation package including base salary and commissions offered.