Hair Advisor

REVAMP HAIR (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty service provider in Singapore is looking for a Sales Associate. The role focuses on boosting sales revenue by achieving sales targets while providing excellent customer service. Key responsibilities include handling customer queries, conducting professional scalp analyses, and recommending services tailored to individual needs. Ideal candidates should have at least 3 years of sales experience in the beauty industry and possess strong communication skills. This position requires a proactive team player willing to work retail hours.

Qualifications

• Minimum 3 years of relevant sales experience, preferably in the beauty industry.
• Strong sense of responsibility and urgency is essential.
• Self-motivated with high stress tolerance and good attention to detail.

Responsibilities

• Achieve sales targets and boost revenue.
• Handle customer queries and complaints professionally.
• Conduct scalp analyses and recommend services.

Skills

Sales competency

Excellent communication skills

Attention to detail

Customer service

Team player

Education

Certificate in any discipline

Job description

Responsibilities

• Boosting sales revenue and profitability by achieving sales targets
• Handle customer’s queries, feedbacks/complaints professionally
• Conduct professional scalp analysis; demonstrate features/ benefits of treatments, services and products
• Recommend packages according to individual needs and conditions
• Constantly educate customers on the necessity and benefits of company’s treatments, services and products
• Build rapport with customer and providing good customer service and needs in relation to hair & scalp enquiries
• Perform basic hands-on treatments when necessary
• Updating of customer’s progress in the treatment card and computer system
• Telemarketing and attending to phone calls
• Conduct regular stock-take, responsible for healthy stock level in store and stock ordering
• Provide administrative support and complete daily sales report for the outlet manager
• Assist in display of merchandise, ensuring branding alignment and standards are maintained
• Assist in other areas where necessary to ensure the smooth operation of the store
• Other ad-hoc tasks as assigned by the Supervisor

Requirements

• Certificate in any discipline
• Experience and competent in sales with minimum 3 years of relevant experience preferably in beauty industry
• Excellent communication skills and sensitive to customers’ needs and attention to details
• Strong sense of responsibility and urgency
• Be self-motivated; high stress tolerance
• Good team player, service oriented and proactive
• Willing to work retail hours, on weekends and public holidays