Guest Services Executive

GRAND MERCURE ROXY HOTEL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a Guest Services Executive to ensure consistent excellent customer service and oversee the Reception team. Responsibilities include efficient check-in/check-out, managing room assignments, and addressing guest inquiries. The ideal candidate should have 2-3 years of relevant experience and strong interpersonal skills. This role requires flexibility to work shifts, weekends, and holidays.

Qualifications

• At least 2 to 3 years of experience in a similar capacity.
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition.
• Able to work on rotating shifts, weekends, and public holidays.

Responsibilities

• Provide a friendly, accurate and efficient check-in / check-out process.
• Coordinate room status with Housekeeping Department.
• Handle guests’ feedback and provide necessary service recovery.

Skills

Customer oriented

Excellent interpersonal skills

Communication skills

Multi-tasking skills

Tools

Opera system

Job description

Guest Services Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.