Guest Services Agent

Mercure Singapore Bugis; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is looking for dedicated service staff to deliver exceptional guest experiences. You will handle check-ins, assist with guests' needs, and maintain a high standard of service. Candidates should have secondary education, strong interpersonal skills, and a passion for customer service. This role involves working shifts, including weekends and public holidays, which requires flexibility and a positive attitude.

Qualifications

• Ability to provide courteous and professional service.
• Positive attitude and willingness to learn.
• Passion for delivering exceptional guest services.

Responsibilities

• Provide courteous and professional service at all times.
• Welcome guests in a friendly manner.
• Process check-in/check-out and assist with luggage.

Skills

Customer service

Interpersonal skills

Attention to detail

Multi-tasking

Education

Secondary education

Tools

MS Office applications

Job description

Main Responsibilities

• To provide a courteous and professional service at all times.
• Welcome guests in a friendly, prompt and professional manner.
• To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
• To provide information about hotel services and amenities
• To ensure all guests’ information are strictly confidential for use by authorized personnel only
• Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• To maintain good working relationships with your own colleagues, and all other departments.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.

We regret to inform that only shortlisted candidates would be notified.