Guest Service Team Leader: Elevate Guest Experience

PAN PACIFIC SERVICED SUITES BEACH ROAD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading serviced suite in Singapore is seeking a dedicated Guest Service Team Leader to supervise front office operations and enhance guest experiences. The ideal candidate will lead a team, manage guest concerns, and ensure adherence to company standards. Strong communication and problem-solving skills are essential. A background in front office management and guest relations will set you apart. Join our team to contribute to exceptional guest satisfaction in a bustling environment.

Qualifications

• Experience in front office operations and managing guest expectations.
• Ability to mentor and coach junior associates.
• Knowledge of Standard Operating Procedures.

Responsibilities

• Lead a team in providing exceptional guest services.
• Handle guest complaints effectively.
• Monitor front office operations and employee performance.

Skills

Excellent communication skills

Problem-solving skills

Leadership

Customer service skills

Tools

Property Management Systems (PMS)

Job description

A leading serviced suite in Singapore is seeking a dedicated Guest Service Team Leader to supervise front office operations and enhance guest experiences. The ideal candidate will lead a team, manage guest concerns, and ensure adherence to company standards. Strong communication and problem-solving skills are essential. A background in front office management and guest relations will set you apart. Join our team to contribute to exceptional guest satisfaction in a bustling environment.