Guest Service Officer, Campsite Operations (Part-Time)

Mandai Wildlife Group; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A prominent wildlife destination in Singapore is seeking customer service associates to provide timely support via phone and email, manage guest inquiries, and assist with reservations. Candidates should have at least GCE O' Levels and possess strong communication and organizational skills. The role requires a commitment of 3-4 days a week, including weekends. This is an excellent opportunity for individuals who enjoy engaging with customers and working in a fast-paced environment.

Qualifications

• Minimum GCE O’ Levels or equivalent.
• Candidates with prior customer service experience will have an advantage.
• Proficient with Microsoft Outlook, Excel, and Word.
• Strong verbal and written communication skills.
• Excellent interpersonal and organizational skills.
• Strong problem-solving and adaptability skills.
• Able to multi-task and work in a dynamic, fast-paced environment.

Responsibilities

• Respond to incoming emails, text messages, and phone calls from customers.
• Provide accurate information about products and services.
• Promote products and drive sales conversions.
• Handle guest inquiries and resolve basic issues.
• Assist with follow-ups and administrative tasks.
• Maintain accurate records of communication.
• Greet and check in guests or customers.
• Manage bookings and walk-in inquiries.
• Ensure front desk area is neat and welcoming.
• Coordinate with internal teams for smooth customer experience.
• Support daily sales and reservation reporting.
• Perform ad-hoc duties assigned by the line manager.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Interpersonal skills

Education

GCE O' Levels or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

• Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner.

• Provide accurate and timely information about products, services, or reservations processes.

• Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation.

• Handle guest inquiries and resolve basic issues professionalism and a customer-focused approach.

• Assist with follow-ups and simple administrative tasks related to customer inquiries.

• Maintain accurate records of communication and support provided.

• Greet and check in guests or customers, prepare tickets, and perform front desk operations, when assigned to campsite frontdesk duty.

• Manage bookings, walk-in inquiries and provide a brief introduction to the campsite.

• Ensure the front desk area is neat, welcoming, and professional.

• Coordinate with internal teams to ensure smooth customer experience.

• Support daily sales and reservation reporting.

• Perform any other ad-hoc duties assigned by line manager.

Job Requirements

Minimum GCE O’ Levels or equivalent.

• Candidates with prior customer service experience will have an advantage.

• Proficient with Microsoft Outlook Excel and Words.Strong verbal and written communication skills.

• Excellent interpersonal and organisational skills, with a strong service mindset.

• Strong problem-solving and adaptability skills.

• Able to multi-task and work in dynamic, fast-paced environment.

• Pleasant, friendly and warm disposition.

• Positive attitude and a team player.

Commitment

• Must be able to commit 3-4 days a week, including weekends and PHs.
• Preferably to commit for a minimum of 6 months.