Guest Service Officer

HOTEL GRAND CENTRAL LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is looking for a Hotel Receptionist to manage guest check-ins and check-outs while ensuring compliance with hotel standards. Responsibilities include monitoring room status, handling cash transactions, and addressing guest requests. Candidates should have a diploma in hospitality, good communication skills, and at least 1 year of relevant experience. This role requires shift work, including weekends and holidays.

Qualifications

• Able to work shifts (weekends/PH/night).
• Minimum 1 year relevant experience.

Responsibilities

• Handle checking in and checking out of Hotel guests in accordance with Hotel Standard of Procedure.
• Monitor room status on a daily basis and report status accordingly.
• Communicate with Housekeeping on status of Hotel guests arrival and departure.
• Accurately handle cash float, credit card charges and cash payment.
• Familiar with various types of booking and room categories.
• Handle guest requests, feedback and direct request to appropriate departments.
• Book taxi and arrange wake up calls for Hotel guests.

Skills

Good communication skills

Proficient in Computer Applications

Education

Diploma from preferably hospitality or related field

Job description

Job Description

• Handle checking in and checking out of Hotel guests in accordance with Hotel Standard of Procedure
• Monitor room status on a daily basis and report status accordingly
• Communicate with Housekeeping on status of Hotel guests arrival and departure
• Accurately handle cash float, credit card charges and cash payment
• Familiar with various types of booking and room categories
• Handle guest requests, feedback and direct request to appropriate departments
• Book taxi and arrange wake up calls for Hotel guests

Requirements

• Diploma from preferably hospitality or related field
• Able to work shifts (weekends/PH/night)
• Good communication skills
• Minimum 1 year relevant experience
• Proficient in Computer Applications