Guest Service Executive - Front Office

MURRAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading boutique hotel group in Singapore is seeking a Guest Service Executive for their front office team. The role involves ensuring guest satisfaction through professional service, managing check-ins/check-outs, and maintaining guest confidentiality. Ideal candidates will demonstrate excellent English skills, strong organizational abilities, and thrive in fast-paced environments.

Benefits

Discounts on F&B and room rates

Access to Global Learning + Development tool

Yearly staycation in Garcha Group hotels

20% off food and alcohol bills

Qualifications

• Excellent command of English required.
• Outstanding organizational skills necessary.
• Ability to work efficiently in a fast-paced environment essential.

Responsibilities

• Process guest check-ins and room assignments in accordance with hotel policies.
• Handle check-in/check-out procedures including luggage assistance and payment collection.
• Respond to inquiries about hotel services, events, and local attractions.

Skills

Organizational skills

Excellent command of English

Ability to work efficiently in a fast-paced environment

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group, which currently includes the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in over 7,000 hotels worldwide.
• You have access to the "Global Learning + Development" tool, which creates personalized learning experiences to support your Marriott career growth. (See attached for full Marriott benefits.)
• Enjoy 2 nights yearly staycation, including all meals and beverages (including alcoholic drinks), at any of the 4 Garcha Group hotels in Singapore.
• Receive 20% off food and alcohol bills at all Garcha Group restaurants and bars.

We are seeking candidates with a passion for creating memorable experiences to join our front office team. As a Guest Service Executive - Front Office, you will ensure that all guests enjoy their stay and depart with a desire to return.

You should have excellent command of English, outstanding organizational skills, and the ability to work efficiently in a fast-paced environment to ensure smooth shifts and seamless guest experiences.

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments in accordance with hotel policies, discounts, and upselling strategies. Accommodate special requests when possible.
• Handling check-in/check-out procedures, including luggage assistance and payment collection, following cash handling and credit card policies.
• Responding to inquiries about hotel services, events, directions, and local attractions. Assisting guests with safety deposit boxes, additional keys, transportation, etc.
• Pre-registering, blocking reservations, and managing same-day and future bookings. Cancelling reservations as per policies.
• Performing night audits and preparing necessary reports during midnight shifts.
• Handling Marriott-related inquiries.
• Maintaining confidentiality of company, hotel, brand, and guest information in line with privacy policies.
• Arriving on time, in uniform, and adhering to scheduled shifts.
• Attending departmental meetings.
• Maintaining a professional and positive attitude when communicating with guests and colleagues.
• Flexibility to work in other departments as needed.
• Complying with policies, safety, security, and emergency procedures.
• Writing shift reports, including incidents of theft, accidents, or injuries.
• Consulting with a supervisor before leaving the work area.
• Participating in special projects, task forces, and committees.
• Performing any additional duties assigned by management.