Guest Experience Supervisor, Front Office Operations

H WORLD HOLDINGS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality company is looking for a Front Office Supervisor to oversee daily operations and ensure high-quality guest service in Singapore. The role involves supervising the Front Office team, managing guest check-in and complaints, and conducting staff training. Successful candidates should be committed to maintaining excellent hospitality standards. Competitive salary and supportive work environment offered.

Responsibilities

• Supervise and support the Front Office team to ensure smooth daily operations.
• Handle guest check-in, check-out, room assignments, and billing accurately.
• Manage guest feedback and complaints professionally.
• Ensure all staff adhere to hotel policies and grooming standards.
• Conduct on-the-job training for Front Desk staff.
• Coordinate with other departments for guest requests.
• Oversee night audit procedures when assigned.
• Prepare shift reports and ensure accurate handover.

Job description

A leading hospitality company is looking for a Front Office Supervisor to oversee daily operations and ensure high-quality guest service in Singapore. The role involves supervising the Front Office team, managing guest check-in and complaints, and conducting staff training. Successful candidates should be committed to maintaining excellent hospitality standards. Competitive salary and supportive work environment offered.