Guest Experience & Operations Manager

W SINGAPORE SENTOSA COVE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier hospitality property in Singapore is seeking a dedicated Manager on Duty to oversee operations and ensure the highest levels of guest satisfaction. In this role, you will manage guest services, resolve issues, and lead a team to create a welcoming atmosphere. Candidates should have a high school diploma or equivalent and at least two years of experience in guest services. Strong interpersonal and communication skills are essential for success in this position.

Qualifications

• Requires 2 years of experience in guest services or related area.
• Ability to manage employee performance.

Responsibilities

• Oversee property operations and guest services.
• Handle guest complaints and resolve issues.
• Lead and supervise guest services teams.
• Ensure exceptional customer service and satisfaction.

Skills

Interpersonal skills

Communication skills

Problem-solving

Leadership

Education

High school diploma or GED or 2-year degree in a related field

Job description

A premier hospitality property in Singapore is seeking a dedicated Manager on Duty to oversee operations and ensure the highest levels of guest satisfaction. In this role, you will manage guest services, resolve issues, and lead a team to create a welcoming atmosphere. Candidates should have a high school diploma or equivalent and at least two years of experience in guest services. Strong interpersonal and communication skills are essential for success in this position.