Guest Experience Leader – Front Desk & Reservations

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel recruitment firm in Singapore is seeking attentive individuals for hotel reception roles. Responsibilities include efficient check-in/check-out services, managing guest complaints, and coordinating with various hotel departments to maintain high service standards. Candidates should be proactive and detail-oriented, ensuring adherence to all hotel policies. This role offers a salary range of $2000 to $3000, with 5 working days per week including weekends.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Carry out the registration process by retrieving and inputting information from a computer system.
• Handle and resolve guest complaints and special requests professionally.
• Ensure that all hotel policies and instructions are followed at the reception.
• Handle walk-in, email, phone enquiries, and internet hotel room reservations.
• Adhere to front desk cashiering duties including credit and cash handling.
• Prepare shift reports for accounts.
• Co-ordinate with other departments in all areas of operations.
• Maintain and improve the hotel’s high standard of service.
• Perform other duties as required by the Manager or Management.

Job description

A leading hotel recruitment firm in Singapore is seeking attentive individuals for hotel reception roles. Responsibilities include efficient check-in/check-out services, managing guest complaints, and coordinating with various hotel departments to maintain high service standards. Candidates should be proactive and detail-oriented, ensuring adherence to all hotel policies. This role offers a salary range of $2000 to $3000, with 5 working days per week including weekends.