Guest Experience Executive @ Little India - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality recruitment firm in Singapore is seeking a Guest Experience Executive to deliver excellent customer service at the Hotel Reception. The role includes managing check-in/check-out processes, handling guest inquiries, and coordinating with various hotel departments. Candidates should have relevant experience in customer-facing roles and be willing to work rotating shifts, including weekends and public holidays. This is an excellent opportunity for those passionate about hospitality and customer service.

Qualifications

• Relevant working experience in a front office and/or customer-facing service role.
• Willingness to work rotating shifts on weekends and Public Holidays.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Handle guest complaints and special requests professionally.
• Coordinate with other departments in operations.

Skills

Customer service

Cash handling

Problem-solving

Job description

Guest Experience Executive

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• With relevant working experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts on weekends/ Public Holidays

WhatsApp: https://wa.me/6591044149 (Shermaine)
Siah Sze Ming Reg No: R24125414
The Supreme HR Advisory Pte Ltd EANo:14C7279