Guest Experience Concierge: Reservations & Services

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hotel management company in Singapore is seeking dedicated staff to ensure guest satisfaction through exceptional service, efficient management of reservations, and adherence to quality standards. The role involves welcoming guests, responding to needs, and working collaboratively with the team to enhance experiences. Applicants should be prepared to work rotating shifts, weekends, and holidays, reflecting the dynamic nature of hospitality.

Responsibilities

• Respond to questions from guests to ensure their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information about property amenities and local activities.
• Respond to guest requests for special arrangements or services.
• Collaborate with management to improve department performance.
• Ensure work tasks are completed on time with appropriate quality standards.
• Maintain confidentiality of proprietary information and guest security.
• Welcome all guests according to company standards and address service needs.
• Identify and implement ways to increase organizational efficiency and safety.
• Perform other reasonable duties as requested by Supervisors.
• Work on weekends/public holidays and in rotating shifts.

Job description

A premier hotel management company in Singapore is seeking dedicated staff to ensure guest satisfaction through exceptional service, efficient management of reservations, and adherence to quality standards. The role involves welcoming guests, responding to needs, and working collaboratively with the team to enhance experiences. Applicants should be prepared to work rotating shifts, weekends, and holidays, reflecting the dynamic nature of hospitality.