Guest Experience Concierge - Multichannel Service

Marriott Hotels Resorts; Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A leading hospitality group in Singapore is seeking a dedicated Guest Services Associate. You will be responsible for addressing guest requests and providing information about room features and local amenities. This full-time position requires strong communication skills and a commitment to excellent customer service. No previous experience is required, making it an ideal opportunity for those looking to start a career in the hospitality industry. Join a team that values diversity and personal well-being.

Qualifications

• No related work experience is required.
• No supervisory experience is required.
• Must be able to maintain confidentiality of proprietary information.

Responsibilities

• Answer, record, and process guest requests via various communication channels.
• Operate telephone switchboard and process wake-up calls.
• Provide information about room features and local amenities.

Skills

Communication skills

Customer service

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality group in Singapore is seeking a dedicated Guest Services Associate. You will be responsible for addressing guest requests and providing information about room features and local amenities. This full-time position requires strong communication skills and a commitment to excellent customer service. No previous experience is required, making it an ideal opportunity for those looking to start a career in the hospitality industry. Join a team that values diversity and personal well-being.