GRIT: Global Consumer Financial Services, Personal & Premier Banking Onshore, Branch Banking

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Digital Ambassador to transform customer interactions through digital channels. In this role, you will engage with customers online, resolve their inquiries, and collaborate with teams to enhance our digital strategy. We're looking for recent graduates with strong communication skills, adaptability, and a passion for customer service. Join us to play a key role in shaping the future of digital banking and move forward in your career while helping others achieve their financial dreams.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• Recent University graduate with a degree in any discipline.
• Demonstrate strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and resolve issues via digital channels.
• Collaborate with digital teams to identify areas for improvement.
• Engage with customers on social media to build brand awareness.

Skills

Strong communication skills

Interpersonal skills

Adaptability

Customer focus

Self-motivation

Education

University degree in any discipline

Job description

Why Join

Be at the forefront of transforming how OCBC connects with our customers. As a Digital Ambassador, you’ll play a key role in building strong relationships through digital channels and shaping the future of customer experience. You'll gain valuable experience collaborating with diverse teams and contributing to a dynamic, evolving digital landscape within Singapore’s leading bank.

How you succeed

To thrive in this role, you’ll need to be adaptable and customer-focused. You’ll proactively identify opportunities to improve digital interactions, focusing on effective issue resolution and building customer loyalty. Your success will depend on your ability to quickly learn our digital platforms, communicate clearly, and collaborate effectively with both customers and internal teams.

What you do

Your responsibilities will include:

• Responding to customer inquiries and resolving issues via digital channels.
• Collaborating with digital teams to identify areas for improvement and implement solutions.
• Developing and maintaining a strong knowledge of our digital platforms and services.
• Providing valuable feedback and insights to help shape our digital strategy.
• Engaging with customers on social media and online forums to build brand awareness.
• Staying informed about OCBC’s latest products and services to support customer relationships.

Who you work with

Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow. And you’ll be doing it all while learning from the best in an award-winning environment.

Who you are

• A recent University graduate with a degree in any discipline.
• Possess strong communication and interpersonal skills.
• Demonstrate the ability to thrive in a fast-paced environment.
• Self-motivated and results-driven with a desire to succeed.
• Eager to learn and contribute to a collaborative team.

Learning Objectives

This role will provide you with:

• Essential skills in customer support and digital platform expertise.
• Hands-on experience in cross-functional collaboration with digital teams.
• A solid foundation in sales techniques and customer relationship management.
• Opportunities to develop the skillsets required for a sales role in banking, delivering personalized financial solutions and driving business growth.

Who we are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.