GRF Collections Associate | Strategic Recovery

HSBC; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading banking corporation in Singapore is seeking a dedicated Collections Associate to assist customers experiencing financial difficulties. The ideal candidate will have collections experience and demonstrate a strong customer service focus. Responsibilities include assessing customer situations, providing tailored solutions, and ensuring compliance with regulatory requirements. Fresh graduates are encouraged to apply, and opportunities for professional development are available.

Benefits

Continuous professional development

Flexible working options

Inclusive and diverse environment

Qualifications

• Experience in managing and reviewing delinquent accounts.
• Familiarity with regulatory changes and compliance.
• Ability to handle sensitive customer interactions.

Responsibilities

• Critically assess cases of customers facing financial difficulties.
• Provide solutions that consider customers' individual circumstances.
• Monitor external debt collection processes.

Skills

Related collections experience

Ability to manage delinquent accounts

Customer service orientation

Regulatory compliance knowledge

Ability to communicate with diverse parties

Job description

A leading banking corporation in Singapore is seeking a dedicated Collections Associate to assist customers experiencing financial difficulties. The ideal candidate will have collections experience and demonstrate a strong customer service focus. Responsibilities include assessing customer situations, providing tailored solutions, and ensuring compliance with regulatory requirements. Fresh graduates are encouraged to apply, and opportunities for professional development are available.