GM - Contact Center Growth & Operations Leader

Jobstreet SG; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading recruitment services company in Singapore is seeking an experienced General Manager to lead business operations and drive performance. Responsibilities include strategic leadership, contract negotiation, and team development. The ideal candidate has at least 3 years of senior management experience in contact centre operations and strong leadership skills. This role offers a significant impact on the company's success and growth.

Qualifications

• 3+ years in senior management roles.
• Experience in contact centre/BPO operations.
• Familiar with advanced analytics tools.

Responsibilities

• Lead and manage the organization's business operations.
• Ensure smooth delivery of contact centre services.
• Achieve SLAs, KPIs, and client contract requirements.

Skills

Leadership capabilities

Sales sourcing

Contract negotiation

Decision-making

Problem-solving

Multitasking skills

Education

Degree in Business Management or equivalent

Job description

A leading recruitment services company in Singapore is seeking an experienced General Manager to lead business operations and drive performance. Responsibilities include strategic leadership, contract negotiation, and team development. The ideal candidate has at least 3 years of senior management experience in contact centre operations and strong leadership skills. This role offers a significant impact on the company's success and growth.