Global Product Support Engineer

Applied Materials, Inc.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A global leader in materials engineering solutions is seeking a Global Product Support Engineer in Singapore. The role involves developing procedures, participating in product testing, and addressing field issues. Candidates must have over 5 years in the semiconductor industry and possess strong communication and interpersonal skills. Join this innovative company and help push the boundaries of technology.

Benefits

Total rewards package

Supportive work culture

Encouragement for personal and professional growth

Qualifications

• More than 5 years of relevant experiences in semiconductor industry.
• Prior experiences in PVD equipment preferred but not compulsory.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in or own first chamber Build & Test in Apps lab.
• Review and address Top Field Issues with Quality & Reliability group.

Skills

Communication skills

Interpersonal skills

Job description

Global Product Support Engineer page is loaded

Global Product Support Engineer

Apply locations Singapore,SGP time type Full time posted on Posted Yesterday job requisition id R2516157

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.

What We Offer

Location:

Singapore,SGP

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.

• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed

• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)

• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Collect process and qualification data to create product Best Known Methods (BKMs)

• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

• More than 5 years of relevant experiences in semiconductor industry

• Prior experiences in PVD equipment will be preferred but not compulsory

• Good communication and interpersonal skills

Work Location:

• One North

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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