Global Payroll Client Services Specialist (Remote)

Remote; Singapore; Hybrid; SGD 25,000 - 57,000; Full time

Job summary

A global company specializing in payroll is seeking a dedicated professional to manage payroll inquiries and provide exceptional support. The ideal candidate will have strong customer service skills, experience with payroll processes, and the ability to work effectively in a fully remote setting. This role contributes to shaping the future of work with competitive compensation and a focus on employee wellbeing.

Benefits

Work from anywhere

Flexible paid time off

16 weeks paid parental leave

Mental health support services

Learning budget

Home office budget

Qualifications

• Understanding of country-specific regulations and terminology.
• Ability to provide empathetic and timely responses.

Responsibilities

• Triage incoming support tickets and ensure accurate routing.
• Handle payroll inquiries on payslips, deductions, and tax documentation.
• Manage live messaging channels to support employees.
• Maintain detailed and organized ticket documentation.
• Collaborate with Payroll Specialists and Operations teams.
• Identify recurring issues and support continuous improvement.
• Assist in maintaining internal knowledge base articles.

Skills

General knowledge of payroll practices

Experience in handling high volume payroll queries

Strong focus on customer service excellence

Solid investigative skills

Clear and professional communication skills

Proactive and collaborative mindset

Fluent English

Job description

A global company specializing in payroll is seeking a dedicated professional to manage payroll inquiries and provide exceptional support. The ideal candidate will have strong customer service skills, experience with payroll processes, and the ability to work effectively in a fully remote setting. This role contributes to shaping the future of work with competitive compensation and a focus on employee wellbeing.