Global Operations Lead & Trust & Safety & Account & Youth Safety Operations

TikTok Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading social media company in Singapore is seeking an experienced professional to lead the Global Trust & Safety strategy for their Account & Youth Safety Operations. The ideal candidate will have at least 5 years of operations and vendor management experience and the ability to manage large teams effectively. The position requires excellent communication skills and a track record in building collaborative relationships across various organizational levels, contributing to a trusted and safe platform for users.

Qualifications

• Minimum 5 years in operations within the social media/high tech industry.
• Experience managing global teams of over 5000 employees.
• Strong skills in building relationships and influencing across organizations.

Responsibilities

• Drive the Global Trust & Safety strategy for Account & Youth Safety Operations.
• Collaborate with various teams to align strategies and objectives.
• Build relationships with partner organizations and manage risks.

Skills

Operations experience

Vendor management

Team management

Trust and Safety experience

Excellent communication skills

Job description

Responsibilities

About the team The Account & Youth team plays a vital role in safeguarding the integrity of TikTok’s account-related domains, ensuring a secure and seamless user experience. With a people-first approach and tailored wellbeing support, the team focuses on delivering product-specific value while continuously enhancing operational excellence.

By leveraging tools like translation systems and UAM, we strengthen moderation decision-making to align with TikTok’s mission of providing a trusted and enjoyable platform for users worldwide. What will I be doing?

• You will be designing and driving the Global Trust & Safety (T&S) Account & Youth Safety Operations business strategy, which can lead your team to detect, land and optimize operational excellence at the current stage and in the future.
• You will collaborate cross-functionally across teams within T&S (Policy, Quality Assurance, etc.), and outside of T&S (Products, Data, etc.) to ensure strategy and objectives are aligned and performance execution is up to expectation.
• You will build positive relationships through on-time delivery of commitments and effective communication with partner/BPOs organizations at the executive level as well as at the site level.
• You will identify risks and solve cross-functional and inter-team challenges.
• You are responsible for developing and coaching the overall Youth Safety Operations team globally.

Qualifications

Minimum Qualifications:

• Minimum 5 years of operations experience in the social media/high tech industry
• Minimum 5 years of experience in vendor management in the social media/high tech industry
• Minimum 5 years of experience in managing a global/regional team along with proven experience in managing more than 5000 employees (direct/indirect)
• Minimum 5 years of working experience in Trust and Safety field
• Proven experience in building collaborative relationships with a diverse range of partners and influence at multiple levels of an organization
• Excellent communication skills with proven ability to communicate complex data analysis to derive key insights