Global IT Support Engineer — White-Glove Service

DATABRICKS ASIAPAC UNIFIED ANALYTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company in Singapore is seeking an IT Support Specialist to enhance user experience and address technical issues. The role involves managing high volume ticketing systems, providing white glove support, and maintaining IT processes. The ideal candidate should have experience with advanced troubleshooting on macOS, Windows 10, and various SaaS applications. Excellent customer service skills and the ability to work collaboratively in a global team are essential. This position offers a dynamic environment and opportunities for professional growth.

Qualifications

• Experience working on a high volume ticketing system (+2500 PM).
• Extensive experience providing white glove support to all levels of staff.
• In-depth knowledge of troubleshooting macOS, Windows 10, VPNs, and SaaS applications.

Responsibilities

• Provide exceptional customer service and resolve technical issues.
• Support core platforms and document processes.
• Work with IT team members to implement new processes and tools.

Skills

High volume ticketing system experience

White glove support

Advanced troubleshooting skills

Experience with macOS and Windows 10

SaaS applications knowledge

AV/Conference room troubleshooting

Tools

JAMF

InTune

Okta

Google Workspaces

Slack

Zoom

O365

Job description

A global technology company in Singapore is seeking an IT Support Specialist to enhance user experience and address technical issues. The role involves managing high volume ticketing systems, providing white glove support, and maintaining IT processes. The ideal candidate should have experience with advanced troubleshooting on macOS, Windows 10, and various SaaS applications. Excellent customer service skills and the ability to work collaboratively in a global team are essential. This position offers a dynamic environment and opportunities for professional growth.