Global Director, Key Account Management Fashion Logistics

HELLMANN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics solutions company based in Singapore is seeking a Sales Manager to manage key global accounts. The ideal candidate will develop strategic customer relationships, negotiate sales contracts, and collaborate with various teams. Key responsibilities include maintaining a customer database, executing sales strategies, and achieving sales targets. This role requires strong communication skills and a proactive approach to customer service.

Responsibilities

• Manages key global accounts and maintains strong relationships with customers.
• Strategically develops customers by understanding their business needs.
• Acquires new key customers and negotiates sales terms.
• Coordinates with sales teams to ensure customer excellence.

Job description

Tasks & Responsibilities

• Manages key global accounts in own book of business and maintains strong relationships with global customers for long-term success.
• Strategically develops global customers by knowing their business needs and designing tailored and complex solutions.
• Acquires new key customers in line with HWL's business strategy and negotiates sales terms and contracts.
• Manages sales planning, MBRs, QBRs and annual business reviews (alignment with Customer Excellence Managers if existing).
• Records sales data and maintains customer database in the CRM.
• Understands industry trends, challenges, and opportunities to position solutions effectively.
• Actively collaborates with Products regarding individual product design for customers, pricing, tenders and customer service.
• Coordinates with regional and local sales teams to ensure high levels of customer excellence by addressing concerns and providing proactive solutions.
• Executes sales strategies, initiatives and processes provided by global/regional/country sales leadership team.
• Adheres to sales policies and procedures and comply with relevant regulations.
• Manages KPIs and achieves or exceeds sales targets and objectives via CRM: Quality of pipeline and key opportunities, number of activities/visit reports; completeness of account plan.
• Represents the company at industry events, conferences, and networking opportunities.