GENERAL MANAGER

ROLEX STAR 5 PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A premier entertainment venue in Singapore is seeking a Nightclub Operations Manager to lead overall operations, ensuring high-quality guest experiences and compliance with local regulations. The ideal candidate will have significant management experience in the nightlife sector and a strong understanding of operational and regulatory requirements. This role is crucial for driving business growth and enhancing brand excellence in Singapore's vibrant nightlife scene.

Qualifications

• Minimum 5–10 years’ management experience in nightlife / F&B / hospitality.
• Strong knowledge of Singapore nightlife operations & compliance laws.
• Experience managing a multi-cultural team.
• Excellent leadership, communication & crisis-handling skills.

Responsibilities

• Lead and manage overall operations of a nightclub.
• Ensure high-quality guest experiences and regulatory compliance.
• Develop strategic plans for business growth and revenue.
• Oversee daily operations and manage staff performance.

Skills

Leadership

Crisis management

Communication

Networking

Marketing awareness

Job description

Job Purpose

To lead and manage the overall operations of a nightclub and entertainment venue, ensuring high-quality guest experiences, regulatory compliance, business growth, and brand excellence in Singapore's nightlife industry.

Key Duties & Responsibilities

1. Strategic & Business Leadership
   • Develop and execute strategic plans to grow club revenue, market share, and brand positioning
   • Lead entertainment programming aligned to customer trends and brand image
   • Prepare and monitor annual budget, cost control and business forecasts
   • Analyse business performance KPIs, customer behaviour and competitor activities
   • Develop VIP, membership, table booking and corporate event revenue strategy
2. Operational Management
   • Oversee daily nightclub operations including bar, entertainment, front-office and security
   • Manage crowd control, guest entry flow, VIP hospitality and event execution
   • Ensure high standards of lighting, sound, DJ setup and entertainment quality
   • Monitor inventory, procurement, alcohol stock, bar supplies and equipment
   • Introduce operational SOPs and continuous process improvement systems
3. Staff Leadership & HR
   • Lead, train and supervise staff including DJs, bartenders, service crew, bouncers, promoters
   • Establish KPIs, work schedules and manpower roster planning
   • Conduct performance reviews, coaching and hiring of critical roles
   • Maintain a positive, performance-driven culture and professional work standards
4. Marketing & Promotions
   • Plan and execute digital marketing campaigns, influencer partnerships & PR events
   • Manage collaborations with entertainers, DJs, artists, event hosts and promoters
   • Oversee branding, social media, events calendar and special theme nights
   • Drive customer loyalty, VIP retention and membership programmes
5. Customer Experience Management
   • Build & maintain excellent customer service standards
   • Manage VIP and high-profile customer relationships
   • Handle guest feedback, complaints and service recovery
   • Ensure premium hospitality experience at all times
6. Regulatory Compliance & Safety
   • Ensure compliance with Singapore laws and regulatory requirements including:
     • Singapore Police Force (Public Entertainment & Liquor License)
     • URA / NEA / SFA / SCDF standards
     • Workplace safety, fire safety & security
   • Implement responsible alcohol service and crowd-safety procedures
   • Maintain compliance documentation, audits & reporting
7. Finance & Administration
   • Monitor cash flow, revenue reports and billing accuracy
   • Vendor and contract management — security firms, event partners, suppliers
   • Handle purchasing, cost control, asset maintenance and vendor payments
   • Prepare monthly management reports for directors
8. Community & Stakeholder Management
   • Engage with local authorities, industry networks and community stakeholders
   • Build strong partnerships with suppliers, event sponsors & media agencies

Job Requirements

• Minimum 5–10 years’ management experience in nightlife / F&B / hospitality
• Strong knowledge of Singapore nightlife operations & compliance laws
• Experience managing a multi-cultural team
• Excellent leadership, communication & crisis-handling skills

Performance KPIs

• Revenue growth & profitability
• Customer satisfaction & VIP retention
• Operational efficiency & compliance score
• Staff performance & retention
• Marketing ROI & event success metrics

Soft Skills Required

• Leadership & decision making
• Crisis and crowd management
• High-pressure problem solving
• Strong interpersonal & networking skills
• Marketing & brand awareness