Functional Operations Lead

KRIS INFOTECH PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A technology services provider in Singapore is looking for an experienced SAP Application Management Lead. You'll oversee the delivery of SAP services, manage a technical team, and ensure high-quality support and maintenance across SAP systems. The ideal candidate has a proven background in SAP management, strong leadership skills, and excellent communication abilities. You will also identify process improvement opportunities and manage stakeholder relationships efficiently. Join us to enhance our SAP service offerings.

Qualifications

• Proven experience in SAP application management or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Familiarity with IT service management frameworks.

Responsibilities

• Oversee the delivery of SAP application management services.
• Lead and manage a team of SAP AMS professionals.
• Ensure timely resolution of SAP-related incidents and problems.
• Manage SAP change requests ensuring minimal disruption.
• Monitor and report on service level agreements and metrics.
• Communicate with business stakeholders and vendors.
• Identify opportunities for process improvements.
• Develop and maintain knowledge bases and training materials.

Skills

SAP application management

Leadership

Communication

Problem-Solving

ITIL familiarity

Education

SAP Certification in relevant modules

Tools

ABAP

SAP Fiori

SAP Cloud Platform

Job description

Job Description:

1. Service Delivery Management: Oversee the delivery of SAP application management services, ensuring high-quality support and maintenance of SAP systems.
2. Team Management: Lead and manage a team of SAP AMS professionals, providing guidance, coaching, and development opportunities.
3. Incident and Problem Management: Ensure timely resolution of SAP-related incidents and problems, identifying root causes and implementing corrective actions.
4. Change Management: Manage SAP change requests, ensuring minimal disruption to business operations and adherence to change management processes.
5. Service Level Management: Monitor and report on service level agreements (SLAs), key performance indicators (KPIs), and metrics to ensure service delivery meets agreed-upon standards.
6. Stakeholder Management: Communicate with business stakeholders, IT teams, and vendors to ensure alignment and effective issue resolution.
7. Process Improvement: Identify opportunities for process improvements and implement changes to enhance service delivery efficiency and effectiveness.
8. Knowledge Management: Develop and maintain knowledge bases, documentation, and training materials to support SAP AMS services.

Requirements:

1. SAP Experience: Proven experience in SAP application management, support, or a similar role.
2. Leadership Skills: Strong leadership and team management skills, with experience in managing technical teams.
3. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with technical and non-technical stakeholders.
4. Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to troubleshoot complex SAP issues.
5. Process Knowledge: Familiarity with IT service management frameworks (e.g., ITIL) and SAP-specific processes.

Good to have skills (Optional):

1. SAP Certification: SAP certification in relevant modules (e.g., SAP Basis, SAP Fiori) is a plus.
2. Project Management: Experience in project management, with ability to manage multiple projects simultaneously.
3. Technical Skills: Strong technical skills in SAP systems, including ABAP, SAP Fiori, and SAP Cloud Platform.