Customer Service Officer

National Service Resort & Country Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leisure resort and country club in Singapore is seeking a dedicated individual to manage daily operations, including bookings and customer interactions. Responsibilities encompass handling inquiries, processing payments, and ensuring seamless check-in/out experiences for guests. The ideal candidate should have at least 1 year of relevant experience, possess strong customer service and interpersonal skills, and be adaptable to shift work and weekends. Attractive employee benefits are provided for permanent full-time positions.

Benefits

Annual and medical leave

Annual Wage Supplement (13th month bonus)

Variable bonus

Subsidies for medical, dental & holiday

Medical and group insurance coverage

Long Service Award

Birthday gift

Corporate rate for selected tourist attractions

Privileged rates for usage of Club facilities

Qualifications

• At least 1 year of relevant experience in a similar capacity.
• Able to perform shift duties and work on weekends and public holidays.

Responsibilities

• Manage bookings, amendments and cancellations of villa bookings.
• Ensure smooth daily operations of the check-in reception.
• Handle enquiries regarding villas booking and reservation.
• Collect payments for villa rentals and facilities usage.
• Perform Duty Manager’s duties as assigned.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Education

Minimum GCE ‘N’ level

Job description

The Job

Daily Operations

• Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.
• Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
• Handle online/telephone/walk-in enquiries regarding villas booking and reservation.
• Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings.
• Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
• Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.
• Follow-up on lost and found items for all villas and within the clubhouse.
• Monitoring of vehicle movement and vehicle registration.
• Issue quotation for corporate bookings enquiries.
• Raise billing requests as and when required.
• Perform Duty Manager’s duties.
• Perform any other duties as assigned by Management from time to time.

Stakeholder’s Communication

• Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
• Engage members/guests in conversation and provide assistance as requested.
• Handle members/guests’ problems and complaints promptly and professionally.
• Deal with incidents and update management on incidents’ follow-up actions.

Requirements

• Minimum GCE ‘N’ level with at least 1 year of relevant experience in a similar capacity
• Customer service oriented
• Possess good interpersonal and communication skills
• Good customer service skills and integrity
• Must be able to perform shift duties and work on weekends and public holidays

Additional Information

• Work Location: 326 Sealand Road Singapore 508252
• 5-day work week (Mon to Sun)
• Working Hours: 9.00am to 6.15pm
• Monthly laundry allowance provided

AttractiveEmployee Benefits (for all permanent full-time positions only*)

• Annualandmedicalleave
• Annual Wage Supplement (13th month bonus)
• Variable bonus
• Subsidies formedical, dental & holiday
• Medicalandgroup insurance coverage
• LongServiceAward
• Birthday gift
• Corporate rate for selected tourist attraction
• Privileged rates for usageofClub facilities

*Terms & conditions apply.