Full Time Clinic Manager (41.25 hours/week)

ATHOS PERFORMANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare clinic in Singapore is seeking a Clinic Manager to lead operational activities and ensure an exceptional client experience. The role requires managing day-to-day operations, supporting the clinical team, and maintaining an organized environment. Responsibilities include overseeing client interactions, ensuring compliance, and contributing to a positive workplace culture. This full-time position requires a proactive leader who can adeptly handle operational challenges and collaborate effectively with the clinic team. The role is based on fixed hours, from Monday to Friday, starting early to mid-January 2026.

Qualifications

• Strong leadership and stakeholder management abilities.
• Proficiency in operational organisation and multitasking.
• High integrity and professionalism in handling confidential information.

Responsibilities

• Oversee client-facing operations ensuring exceptional client experience.
• Manage day-to-day clinic operations for smooth service delivery.
• Ensure compliance with clinic standards and regulatory requirements.

Skills

Excellent communication

Organisational skills

Attention to detail

Problem-solving

Team collaboration

Technology confidence

Job description

The Clinic Manager plays a key leadership role in ensuring the smooth day-to-day operations of the clinic, delivering an exceptional client experience, and supporting the clinical team. The Clinic Manager also contributes to building a positive workplace culture, supports marketing and client engagement efforts, and serves as a key point of contact for the COO and CEO. This role oversees front desk management, client communication and interactions, diary scheduling, administrative compliance, clinic and inventory management.

Key responsibilities

• Client Experience & Front Desk Leadership
  Oversee all client-facing operations, ensuring a warm, professional, and seamless experience from enquiry through to follow-up, including bookings, payments, and feedback management.

• Clinic Operations & Daily Flow
  Manage day-to-day clinic operations, practitioner diaries, scheduling efficiency, and in-clinic workflow to ensure smooth service delivery and minimal bottlenecks.

• Administration & Clinical Support Compliance
  Ensure accurate, timely, and compliant handling of clinic records, client documentation, reports, referrals, and correspondence in line with legal, clinical, and internal standards.

• Reporting & Business Insights
  Prepare and manage regular operational and financial reports (e.g. revenue, cancellations, referrals, outstanding payments), providing insights and updates to the COO and CEO.

• Financial Administration & Reconciliation
  Oversee daily payment processing, expense tracking, invoice management, and support insurance-related documentation and enquiries.

• Team Support & Culture Building
  Provide operational leadership and support to the clinical and front desk teams, assist with onboarding, communication, and contribute to a positive, respectful, and high-performing clinic culture.

• Premises, Equipment & Inventory Management
  Maintain a clean, safe, and professional clinic environment, manage inventory and stock levels, coordinate with vendors, suppliers, cleaners, and building management.

• Systems, IT & Practice Management Tools
  Oversee clinic systems and platforms (e.g. Plato, WhatsApp Business, Gmail), provide first-line tech support, manage access controls, and liaise with external vendors as required.

• Compliance, Risk & Health & Safety
  Ensure adherence to hygiene standards, PDPA requirements, incident reporting, and general clinic risk management protocols.

• Leadership & Executive Support
  Work closely with the COO and CEO to implement clinic policies, support leadership initiatives, track performance metrics, and contribute insights to support clinic growth and strategic planning.

This role requires

• Leadership Communication & Stakeholder Management
  Excellent communication and interpersonal skills, with the ability to liaise confidently with clinicians, clients, suppliers, and senior management.

• Operational Organisation & Attention to Detail
  Highly organised and detail-oriented, capable of overseeing clinic operations, compliance requirements, reporting, and multiple workflows simultaneously.

• Professionalism, Integrity & Discretion
  Demonstrates sound judgment, professionalism, and integrity, particularly when handling confidential health, financial, and staff information.

• Proactive Problem-Solving & Ownership
  Self-motivated and solutions-focused, able to anticipate operational issues, identify improvements, and take ownership of outcomes.

• Team Leadership & Collaboration
  A strong collaborator who supports clinicians and front desk staff, contributes to a positive clinic culture, and provides informal leadership and guidance.

• Calm Decision-Making Under Pressure
  Able to remain composed, decisive, and client-focused in a fast-paced clinical environment, including during peak periods or operational challenges.

• Systems & Technology Confidence
  Comfortable managing clinic systems and digital tools (e.g. practice management software, reporting tools, WhatsApp Business, POS systems), with the ability to troubleshoot and optimise workflows.

The Clinic Manager is an essential part of our team and actively contributes and leads delivery of an an exceptional experience.

A personal interest in health, fitness, or sports is a plus, as it aligns well with the clinic environment and client needs.

This role is based in our clinic, located at 321 Orchard Road (Somerset) for the following fixed shifts each week, on an ongoing basis (approximately 35.25 - 41.25 hours a week) Monday - Friday 08:50 - 18:05

We are looking to fill this role with a start date in early to mid-January 2026.