Front Office & Guest Experience Leader

Marriott Hotels Resorts; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading luxury hotel chain in Singapore is seeking to hire a Front Office Manager to oversee operations in Guest Relations and other departments. The role requires a minimum of 1 year of relevant experience and involves managing budgets, ensuring guest satisfaction, and coordinating with various teams. Candidates should possess strong skills in operational management and customer service. This full-time position offers an opportunity to work in a reputable hotel environment.

Qualifications

• Minimum 1 year of relevant experience or an equivalent combination of education and work-related experience.

Responsibilities

• Coordinate with all departments within the hotel to ensure a unique guest experience.
• Manage departmental expenses and performance against budget.
• Oversee nightly audit function and prepare daily financial reports.
• Participate in planning to increase occupancy and revenue through upselling.
• Build and maintain relationships with internal customers and guests.

Skills

Guest Relations

Operational Management

Budget Control

Coaching and Counseling

Customer Service

Education

1 year of relevant experience or equivalent education

Job description

A leading luxury hotel chain in Singapore is seeking to hire a Front Office Manager to oversee operations in Guest Relations and other departments. The role requires a minimum of 1 year of relevant experience and involves managing budgets, ensuring guest satisfaction, and coordinating with various teams. Candidates should possess strong skills in operational management and customer service. This full-time position offers an opportunity to work in a reputable hotel environment.