FRONT OFFICE ASSOCIATE

RECRUIT, PLACE & TRAIN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel management company in Singapore seeks a front-desk agent to manage guest check-ins and check-outs, ensure cleanliness of the hotel, and maintain guest information. The ideal candidate should possess excellent communication skills, adaptability, and a commitment to working a 5-day week, including weekends. Previous experience in a similar role is preferred, but training will be provided for the right candidate. This position involves fulfilling duties as set by hotel policies and procedures.

Qualifications

• Previous work experience as a hotel front-desk agent, receptionist or similar role is preferred.
• Commitment to work a 5-day work week including shifts and weekends.

Responsibilities

• Perform check-in and check-out duties according to Hotel P&P Standards.
• Update guest information into Hotel PMS system.
• File guest registration cards into Guest In House folders.
• Check and charge daily arrivals and future bookings via Hotel PMS.
• Ensure rooms are blocked and prepared for guest arrivals.
• Perform checks on cleanliness of public and guest areas.
• Check pantries and top up pantry amenities.
• Prepare and send daily hotel reports nightly.

Skills

Independent and adaptable

Excellent communication skills

Organizational skills

Self-confident

Job description

Responsibilities

This is a 5 Workday / Week position, which will be some weekends and public holidays!!

• Perform check in and check out duties in accordance to the Hotel’s P&P Standards
• Update guest information into Hotel PMS system
• Filing of guest registration cards into Guest In House folders for Checked‑in guest and Checked‑out guest
• Checking and charging of daily arrivals, guest in house and future bookings via Hotel PMS and various OTAs (Online Travel Agent) according to Hotel P&P standards
• Checking of daily arrivals and departures, ensuring that rooms/capsules are blocked and prepared for guest arrivals
• Perform checks on cleanliness of public areas and other guest areas such as dorms, guest toilets, public areas, etc.
• Check pantries and topping up on pantry amenities
• Preparing and sending of daily hotel reports to relevant parties nightly

Requirements - Your Skills

• Independent and adaptable
• Self‑confident and makes an effort to be well‑groomed and tidy
• Excellent communication and organizational skills
• Previous work experience as a hotel front‑desk agent, receptionist or similar role is preferred, but will train the right person
• Commitment to work a 5‑day work week including shifts and weekends