Front of House Guest Experience Lead

JARDIN ENCHANTE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dining establishment in Singapore is seeking a proactive and service-oriented Guest Executive to manage Front of House operations. The ideal candidate will ensure service standards and reservation systems align with the standards and local health regulations while working closely with the concierge team. Responsibilities include welcoming guests, managing reservations, handling complaints, and ensuring compliance with hygiene and safety protocols.

Qualifications

• Able to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and assist guests, ensuring a positive dining experience.
• Manage reservations, seating, and booking inquiries.
• Liaise with kitchen and service staff for accurate and timely orders.
• Handle guest complaints and resolve issues professionally.
• Monitor food quality, presentation, and service standards.
• Assist with billing, payments, and cash/card transactions.
• Promote menu items, specials, and offers to enhance sales.
• Collect guest feedback and report insights to management.
• Ensure compliance with hygiene, safety, and company SOPs.

Skills

Strong communication and interpersonal skills

Service-oriented with problem-solving abilities

Able to work in a fast-paced environment

Team player with a positive and professional attitude

Job description

A dining establishment in Singapore is seeking a proactive and service-oriented Guest Executive to manage Front of House operations. The ideal candidate will ensure service standards and reservation systems align with the standards and local health regulations while working closely with the concierge team. Responsibilities include welcoming guests, managing reservations, handling complaints, and ensuring compliance with hygiene and safety protocols.