Front Desk Supervisor

MAMA SHELTER; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A hospitality venue in Singapore is looking for an experienced Front Office Manager to oversee the opening of Mama Shelter Singapore. You will coach and supervise the Front Office team, ensuring exceptional customer experiences and smooth operations. The ideal candidate is detail-oriented, diplomatic, and has a flair for upselling while fostering a strong team spirit. Knowledge of Opera Cloud PMS is preferred.

Qualifications

• Attention to detail is crucial and anticipation is key.
• Ability to diplomatically connect superiors with the team.
• Experience teaching upselling techniques.
• Strong confidentiality and discretion.
• Team spirit and collaboration skills.
• Ability to optimize sales and occupancy.
• Experience in integrating newcomers into the team.
• Capability to mentor and develop younger team members.

Responsibilities

• Coach and supervise the Front Office team.
• Ensure smooth shifts through task preparation.
• Control cash registers and account verification.
• Handle customer requests and complaints.
• Participate in marketing and promotions.
• Maintain high-quality customer experience.

Job description

Overview

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION? Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and also verify all of the existing accounts. You respond directly to customer requests and complaints. Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products), the restaurant and our events. True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, you report and communicate all information at the end of each shift. The customer experience must be perfect and you are the guarantor.

Responsibilities

The responsibilities reflect the opening role for Mama Shelter Singapore and include:

• Coach and supervise the Front Office team; ensure smooth progress of the shift through preparation and task distribution.
• Control cash registers and verify existing accounts.
• Respond directly to customer requests and complaints.
• Participate in marketing of Mama services; promote the shop, the restaurant and events.
• Coordinate with the Front Office Manager and their assistant, reporting at the end of each shift.
• Maintain a perfect customer experience and act as guarantor of quality during the shift.

Qualifications

MADE FOR YOU? ONLY IF…

• Detail is important to you, nothing goes missing thanks to your anticipation.
• You are a diplomat and know how to make the link between your superior and your team.
• You teach your team how to upsell, without turning into the Wolf of Wall Street.
• Confidentiality is important to you: what happens at Mama stays in Mama.
• Team spirit is your strength, like the “Gladiators in suits” with Olivia Pope.
• You know how to optimise sales & occupancy: 100% OBJECTIVE!
• You were the one who included the new kid in the group at the start of the school year.
• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.

Your Little Extras

• For you The Shining is not only a horror movie but above all, a film about a hotel.
• Your leadership is natural and effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you.
• Opera Cloud is your PMS of choice, and you master it like a pro.
• Just like Michael Scofield, you can be tattooed and not scare away the children.

Additional Information

We’re sure you know the beat: 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position). Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.